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Local Auto Repair Shops vs Dealerships

When it comes to maintaining and repairing your car, one of the first decisions you’ll face is whether to take it to a local auto repair shop or a dealership. 

Now, given that we are a local, family-owned auto repair shop, we’re not going to lie and say we’re not biased! However, there are times, mainly if your vehicle is brand new when it might make more sense to go to the dealership. 

Here’s a close look at the benefits of going to a local auto repair shop and when you may benefit from going to the dealership.

Personalized Service

Local auto repair shops are often smaller businesses that take pride in building strong customer relationships. Unlike dealerships that handle various makes and models, local shops may specialize in specific brands or have a more personalized approach. 

This can result in a more tailored and customer-centric service, where the mechanics get to know your vehicle’s unique needs. At Ray Roach Service Center, we service all kinds of vehicles, from drag racers vintage vehicles to new models straight off the lot! Since we first opened in the 1970s, building trusted relationships with all our customers has been our guiding light. 

Cost-Effective Solutions

Dealerships typically have higher overhead costs, translating to higher labour rates and parts prices. 

Local shops, on the other hand, may have more competitive pricing since they operate on a smaller scale. Additionally, local mechanics are often more flexible and willing to work with customers to find cost-effective solutions, including using aftermarket parts if appropriate. This is precisely our approach at Ray Roach Service Center!

However, if you have a brand-new vehicle that’s still under warranty from the dealership, then it would make sense to go to them first to see if the repair is covered. If it is, that’s awesome! That’s what a warranty is for, after all! But if it’s not, try contacting a locally owned shop and compare prices; you will find the local shop is more cost-efficient and offers the same, if not better, service. 

Quick Turnaround Time

Local auto repair shops are known for their agility and quick turnaround times. With a smaller customer base and a more streamlined operation, they can often complete repairs and maintenance services faster than busy dealerships. This can be especially advantageous when dealing with routine maintenance or minor repairs that don’t require extensive dealership resources. 

Community Support

By choosing a local auto repair shop, you’re contributing to the strength of your community. Local businesses are often deeply connected to the areas they serve, and your support helps sustain jobs and economic growth within your neighbourhood. They also pay it forward by supporting local causes in the community, something that’s less common with bigger chains. 

Ray Roach Service Center is proud to support local causes in our community throughout the year, including the Canadian Mental Health Foundation, Boy & Girls Club, the Legion, local recreation teams, and more! We don’t do it for the recognition; we do it because it strengthens the community we serve. 

Additionally, building a relationship with a local shop can lead to a more trusting and reliable long-term partnership for your car care needs. We have customers we’ve been servicing for decades, and that’s the reason why! 

While local auto repair shops and dealerships have their merits, the advantages of choosing a local shop are clear. 

If you’re ever unsure if a particular repair is something we can service, just call us, and we will work with you to get you back on the road safely!